Introduction

At Marcoware, we offer Cash on Delivery (COD) as a convenient payment option for our customers. While we strive to provide a seamless shopping experience, instances of COD order refusals can impact our operations. This policy outlines our approach to addressing COD order refusals.

2. Placing a COD Order

Customers who choose the COD payment option are expected to accept and pay for the order upon delivery. By selecting this payment method, customers confirm their commitment to completing the transaction.

3. COD Order Refusal Instances

COD order refusal may occur for various reasons, including:

• Change of mind
• Dissatisfaction with the product
• Incorrect product delivered
• Damaged or defective product
• Unable to make payment at the time of delivery

4. Our Response to COD Order Refusals

To handle COD order refusal instances, we will follow these procedures:

a. Verification of Refusal Reason:

• Our delivery personnel will politely inquire about the reason for the refusal.
• In the case of damaged or defective products or incorrect orders, our personnel will document the issue.

b. Return of Goods:

• If the refusal is due to a legitimate issue such as product damage or incorrect item, our personnel will initiate the return process, ensuring the customer is not charged for the order.
• In the case of a refusal without a valid reason, our personnel will advise the customer on our return and exchange policies.

c. Order Reattempt (Optional):

• Depending on the refusal reason and at our discretion, we may offer to reattempt delivery of the same order.
• In cases where a reattempt is unsuccessful due to the same refusal reason, the customer may be prohibited from placing future COD orders.

d. Record Keeping:

• We will maintain records of COD order refusals, including reasons and actions taken, to identify patterns and address issues proactively.

5. Repeat Offenders

Customers who repeatedly refuse COD orders without valid reasons may face restrictions or account suspension from using the COD payment option in the future.

6. Customer Communication

We will communicate this COD Order Refusal Policy clearly to our customers during the order placement process and provide information on our return and exchange policies.

7. Conclusion

Our goal is to provide a fair and transparent shopping experience for all customers while safeguarding our operations against fraudulent or unjustified COD order refusals. We appreciate your understanding and cooperation in adhering to this policy.